In-progress crimes or crimes when the suspect is still in the area
Traffic accidents when parties are still on-scene
Hit-and-run traffic accidents
Any crime involving bodily assault
Any domestic violence crime
Theft or intentional damage to property with at least $10,000 in loss or damages
Motor vehicle (licensed for the road) theft
Bomb, terrorist or hate-bias threats or acts
Burglary (entering a structure with the intent to commit a crime, e.g. theft, damage to property.)
Suspicious persons, vehicles or circumstances when in-progress or suspects are still in the area.
Fires or possible fires
Emergency medical or medical transport needs
Tips for Calling 9-1-1
State the problem briefly
Know where you are and your telephone number. This is very important information. If you don’t know the exact address, provide a hundred block, an intersection or a landmark to help the call-receiver to understand where you are
Answer the call receiver's questions and stay on the line until the call receiver terminates the call. Help can be sent while you talk
When providing information about an incident, be as descriptive as possible. You may be asked to give identifying information about any persons or automobiles involved in the situation
Inform the call receiver if you do not want your name and address given to responding units. Inform the call receiver if you want to be contacted directly by the officer(s) or responders
Calls from pay phones are free; you do not have to deposit money to make 911 calls
TTY users may press any key after dialing 911 to indicate that a TTY is being used. However, "silent" calls are handled as a potential TTY call
If the situation changes before help arrives, call 9-1-1 again and then give the call receiver an update
When Not to Call 9-1-1
When looking for directions or phone numbers
For information about animal control issues unless the animal has bitten someone, or is currently acting aggressively
To find out if someone is in jail or to get information on someone in jail. The Spokane County Jail Roster is available online for this information. You may also call the jail at 509-477-2278
To report city issues that are not of a police, fire or medical nature. Refer to the government pages of the local telephone directory for the appropriate number
To report a crime after the fact, (e.g. vehicle prowling, vandalism, custodial interference, harassment, etc) which do not require an officer/deputy at the scene you may call Crime Check anytime at 509-456-2233
Any in-progress issues may be reported through Crime Check, however, if it is a life-threatening situation please use 9-1-1
If you are unsure of how to report a crime or incident, call 911 and the call-receiver will direct you.
Call if you can, text only if you can’t.
Text-to-9-1-1 is available for those who cannot safely place a voice call to 9-1-1 in an emergency such as a home invasion, or for those individuals who are deaf, hard of hearing or have a speech disability.
Customers unsure whether their carrier offers the ability to text to 911 should contact the carrier directly. Do not send “test” messages to 9-1-1
Spokane Regional Emergency Communications does not have control over text delivery from the carriers or cellular devices. Text-to-9-1-1 is designed for Short Message Service (SMS) texting, but continues to evolve quickly. Dialing 9-1-1 in an emergency is still the preferred and most efficient way to request help.
How to Text 9-1-1
Open your phone’s text messaging program
Enter the numbers “9-1-1” in the “To” field (no dashes)
Type a message with the location of the emergency (including city) and the type of emergency help needed (police, fire, or medical)
Push the “Send” button
Stay with your phone, be prepared to answer questions and follow instructions from the 911 call taker
Do not send “test” messages to 9-1-1
Text-to-9-1-1 service is not yet available statewide. If you send a text to 9-1-1 from a wireless carrier or a city/county without Text-to-9-1-1 service, you should receive a message from your cellular provider saying that there is not text-to-9-1-1 service available at this time.
Spokane Regional Emergency Communications is live with Verizon, T-Mobile, AT&T, and Sprint. Carriers that use the Verizon, T-Mobile, AT&T and Sprint networks (for example Virgin Mobile) may also deliver text messages to 911. If you are unsure whether your carrier offers text-to-9-1-1, please contact the carrier directly.
Tips for Texting 9-1-1
9-1-1 texting will not work while roaming
A text / data plan is required
Sending a text to 911 will take longer than a voice call. Time is critical in a life-threatening emergency, and customers should be aware of this difference
Just like regular text messages, 9-1-1 messages can take longer to receive, can get out of order or may not be received at all
Location information with a text is not equal to calling 9-1-1 at this time
Non-English translation is not available
Group texts, photos and video cannot be sent to 9-1-1
Do not text and drive
Text only for emergencies not for convenience
Your first message should be the location of the emergency and the type of emergency help needed (police, fire, or medical)
Text in simple words - do not use abbreviations or emoticons
Keep your text messages brief and concise
Be prepared to answer questions and follow instructions
Photos and videos cannot be sent to 9-1-1 at this time